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It is an American software company, and it helps several companies manage their information and improves the relationship with the customer in the long run. Founded in 1983, Alan Trfler created a computer system that could help play games such as chess. Then, he started working on case management for several companies. Suddenly, he realized that he required software for the smooth working between the business and people; this led to the creation of Pega software. However, our experts at Pega homework help online can assist you with detailed sessions on the roots of Pega.
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The level of rapport can be strenuous to achieve, maintain and balance in the digital age. Yeh those organizations that achieve in constructing a healthy relationship with their customers. That's where the Pega comes in. Pega is the mover and shaker in the market for customer engagement and functional excellence.
It leads to a coetaneous relationship between customers and customer service representatives. Given below is the diagram elucidating the working of Pega service chat engine architecture.
Chat engine architecture layers and elements
The diagram comprises of following sections:
Server Engine: It is a multi-tenant server that is the blend of several servers responsible for managing the complete communication process between customers and executives. Moreover, it comprises of features:
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Then the custom to XMPP file in the server decoded the message to paragraph and passed the decoded text to the executives.
When the executive answers, the server gets the answers in the form of paragraphs. The XMPP to custom file decodes the paragraph into a message and transmits the message to the WebSocket server. In the end, the WebSocket server passes the message over the socket network to the WebSocket customer that is part of the customer's portal.
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